Is FUBI's online shop secure?
Yes. We use trusted, industry-standard security systems to protect your personal and payment information. You can shop with peace of mind, knowing your privacy and safety are always safeguarded.
What are your Terms and Conditions?
Our Terms and Conditions outline the principles that guide every part of your experience with FUBI from orders and payments to shipping and returns. They exist to ensure transparency, protect your rights, and maintain the integrity of our brand.
How do I return my order?
We accept returns for unworn, unused items in their original condition, with all tags and packaging intact. Returns must be requested within the return window stated in our policy. Once received and inspected, eligible refunds will be processed promptly.
How can I ship my order?
At checkout, you’ll see a range of secure delivery options based on your location. We work with trusted logistics providers to ensure your order arrives safely and on time.
How can I check the status of my order?
Once your order is confirmed, you’ll receive an email with tracking details. This allows you to follow your package until it arrives at your doorstep.
How do I return defective goods?
Every FUBI piece is carefully inspected before leaving our studio. In the unlikely event that you receive a defective item, please notify us immediately. Our team will review your claim and provide a fair resolution in line with our policy.
Can I cancel or change my order?
Yes. Orders may be changed or cancelled within 24 hours of purchase by contacting our customer care team. After this window, all orders are considered final.
Can I exchange my order?
We do not offer direct exchanges. If you wish to return an item, please follow our returns process. Refunds will be issued according to our policy once the item is received and inspected.
How long will it take me to receive my order?
Delivery times vary depending on your location and the shipping option you select at checkout. You’ll receive tracking details once your order is dispatched so you can follow its journey.
How can I pay for my order?
We accept all major credit and debit cards, as well as secure online payment options displayed at checkout. Your transaction is protected from start to finish.
Do you ship internationally or process international credit cards?
Yes. We proudly serve clients worldwide. International shipping costs and timelines will be calculated at checkout, and most international cards are accepted.
Do you accept back orders?
No. At FUBI, every piece is crafted in limited runs to preserve exclusivity and artistry. However, we may occasionally open preorders for select items allowing you to reserve your piece ahead of time.